Shipping Policy

We're excited to help bring your PicPak home. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store, including information on customs and duties, and order changes and cancellations before shipment.

1. Order Processing

  • Orders are typically processed within 3–5 business days after payment is successfully verified.
  • Processing time does not include weekends or public holidays.
  • During peak seasons, promotional periods, product launches, or due to unforeseen logistics disruptions, processing times may be longer.
  • Once your order is confirmed, you will receive an order confirmation email.


2. Shipping Destinations


We currently ship to most countries and regions worldwide. However, we do not ship to:
  • APO/FPO/DPO addresses
  • P.O. Box addresses
  • Certain restricted or unsupported regions based on logistics or regulatory limitations

If your country or region is unavailable at checkout, or if you are unsure whether we can ship to your address, please contact us at service@picpak.tech before placing your order.

3. Shipping Rates & Estimated Delivery Time

Shipping fees are calculated and displayed at checkout before you complete your order. Estimated delivery times vary depending on the destination country, customs processing, and local carrier service.


3.1. Free Shipping


We offer free standard shipping on orders of 3 or more PicPaks, unless otherwise specified at checkout for certain destinations or special shipping conditions. The final shipping fee shown at checkout will apply to your order.

3.2. Standard Shipping


Our standard shipping rates are generally as follows:


3.2.1. North America

Countries: United States, Canada
Standard Shipping Rate: $10
Shipping Transit Time: 7-14 business days

Country: Mexico
Standard Shipping Rate: $15
Shipping Transit Time: 7-14 business days

3.2.2. Europe

Countries: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Denmark, Ireland, Portugal, Luxembourg
Standard Shipping Rate: $15
Shipping Transit Time: 10-14 business days

3.2.3. Asia

Countries: Singapore, Thailand, Malaysia, Philippines, Indonesia, Vietnam
Standard Shipping Rate: $10
Shipping Transit Time: 5-8 business days

Countries: Japan, South Korea, Taiwan
Standard Shipping Rate: $10
Shipping Transit Time: 5-8 business days

Country: Hong Kong
Standard Shipping Rate: $2
Shipping Transit Time: 1-2 business days

Country: Macao
Standard Shipping Rate: $10
Shipping Transit Time: 5-8 business days

3.2.4. Oceania

Countries: Australia, New Zealand
Standard Shipping Rate: $15
Shipping Transit Time: 10-14 business days

Please note:
  • Delivery time estimates are provided for reference only and are not guaranteed
  • Total delivery time = processing time + shipping transit time
  • Remote areas may require an additional 1–2 business days or more


4. Tracking Information


Once your order has shipped, we will send you a shipping confirmation email with tracking information, where available. Please allow some time for tracking updates to appear after the package has been handed over to the carrier.

5. Customs, Duties, and Taxes


For international orders, PicPak covers import duties, customs fees, VAT/GST, and other destination-country taxes or brokerage charges. These charges are included in the product price or shipping fee at checkout, and the recipient will not be charged separately upon delivery.


6. Address Accuracy


Customers are responsible for providing complete and accurate shipping information at checkout, including:
  • full recipient name
  • shipping address
  • phone number
  • email address

We are not responsible for delivery delays, failed deliveries, losses, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

7. Order Changes and Cancellation Before Shipment


Once an order is placed, changes to the following may not be possible:
  • country/region
  • product model or variant
  • quantity
  • color
  • shipping address details


If you need to make a change, please contact us as soon as possible at service@picpak.tech.

If your order has not yet shipped, we will do our best to assist with modification or cancellation requests. However, we cannot guarantee that changes can be made once order processing has begun.

We do not accept order cancellations based on a simple change of mind. Please carefully review the display characteristics and limitations of e-ink screens before placing your order.


8. Failed Delivery, Refused Packages, and Returned Shipments


If delivery fails due to reasons attributable to the customer, including but not limited to:
  • incorrect shipping information
  • failure to receive the package
  • refusal to accept delivery
  • failure to complete customs clearance
  • failure to pay applicable import duties or taxes

then any resulting reshipping fees, return shipping fees, customs charges, or related costs may be deducted from the refund or charged to the customer. If a package is returned to us due to unsuccessful delivery, we will contact you to arrange reshipment where possible. Additional shipping charges may apply.

9. Delivery Delays and Force Majeure


We are not liable for delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:
  • severe weather
  • natural disasters
  • customs inspections
  • government actions or policy changes
  • strikes or labor disputes
  • war, civil unrest, or transportation disruption
  • pandemic-related restrictions
  • peak holiday logistics congestion
  • carrier service interruptions

In such cases, we will make reasonable efforts to support and update customers, but delivery timelines may be extended.

10. Package Inspection Upon Delivery


We recommend that customers inspect the package upon delivery.

If the outer package appears visibly damaged, tampered with, or significantly deformed, please:
  • refuse the package where possible
  • take clear photos or videos
  • contact us immediately at service@picpak.tech

If there are missing items, damage, or other delivery-related issues, please contact us within 24 hours of delivery and provide relevant evidence so that we can investigate with the carrier and assist you promptly.

11. Split Shipments


In some cases, items from the same order may be shipped separately depending on inventory availability, warehouse allocation, or carrier arrangements. If this happens, you will be notified accordingly.

12. Orders We Reserve the Right to Cancel


We reserve the right to cancel and refund any order if we reasonably determine that:
  • the order violates purchase quantity limits
  • multiple accounts are being used to circumvent purchase restrictions
  • the payment is flagged as potentially fraudulent
  • the transaction appears unauthorized or unlawful
  • the order cannot be fulfilled due to shipping, compliance, or operational constraints

Any approved refund will be issued to the original payment method.

13. Contact Us


If you have any questions about shipping, delivery, or order status, please contact us at
service@picpak.tech.